Delete your LUMA TV account
You can delete your LUMA TV account, and everything stored for it, yourself at any time. It takes effect immediately and cannot be undone.
Steps
- Open lumatv.app/dashboard. Sign in to a cloud account with your email and password. A guest account opens in the browser where you linked the TV.
- Go to Account and choose Delete account.
- Confirm with your password. A guest account, which has no password, confirms by typing DELETE.
Can't sign in? Email from the address of your account, or tell us the installation ID shown on your TV under Settings → About device. We delete the account within 30 days and confirm by email.
What is deleted
- Your name, email, password and parental PIN.
- Every linked TV with its identifiers, IP address and settings. The TVs are signed out.
- Your playlists with their credentials, uploaded files, cached channel lists and category choices.
- Your TMDB key, sessions, pairing records and notification read marks.
What is kept
- Security log entries, with your email replaced by "deleted account".
- If a reseller manages your account, its billing record keeps the amounts but is no longer linked to you.
- Encrypted backups still hold the data until they expire: daily backups after 30 days, monthly backups after 12 months.
Data on the TV
Favourites, settings and playlists typed on the TV are stored only on that TV. Sign out in Settings or uninstall the app to remove them.
Brisanje LUMA TV naloga
LUMA TV nalog i sve što je za njega sačuvano možete sami obrisati u svakom trenutku. Brisanje važi odmah i ne može se poništiti.
Koraci
- Otvorite lumatv.app/dashboard. U cloud nalog se prijavite emailom i lozinkom. Gost nalog se otvara u pregledaču u kome ste povezali TV.
- Idite na Account i izaberite Delete account.
- Potvrdite lozinkom. Gost nalog, koji nema lozinku, potvrđuje se upisivanjem reči DELETE.
Ne možete da se prijavite? Pišite na sa adrese svog naloga, ili nam pošaljite ID instalacije koji TV prikazuje u Podešavanja → O uređaju. Nalog brišemo u roku od 30 dana i potvrđujemo emailom.
Šta se briše
- Vaše ime, email, lozinka i roditeljski PIN.
- Svaki povezani TV sa identifikatorima, IP adresom i podešavanjima. Televizori se odjavljuju.
- Vaše plejliste sa podacima za prijavu, otpremljenim fajlovima, keširanim listama kanala i izborom kategorija.
- Vaš TMDB ključ, sesije, zapisi o povezivanju i oznake pročitanih obaveštenja.
Šta ostaje
- Zapisi bezbednosnog dnevnika, u kojima je vaš email zamenjen sa „deleted account".
- Ako nalogom upravlja preprodavac, njegov finansijski zapis zadržava iznose, ali više nije povezan sa vama.
- Šifrovane rezervne kopije sadrže podatke dok ne isteknu: dnevne posle 30 dana, mesečne posle 12 meseci.
Podaci na televizoru
Omiljeni kanali, podešavanja i plejliste unete na televizoru čuvaju se samo na njemu. Odjavite se u Podešavanjima ili deinstalirajte aplikaciju da ih uklonite.
